Privacy Policy

Our contact details

Name: We Help At Home
Address: Epping, Essex
Phone Number: 01279 322603
E-mail: contact@wehelpathome
www.wehelpathome.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Name
• Contact number
• Email
• Address
  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by
you for one of the following reasons:

• To carry out the service

We use the information that you have given us in order to carry out the work requested by our clients at their home.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting We Help At Home via our email contact@wehelpathome.co.uk

(b) We have a contractual obligation.

(e) We need it to perform a public task.

(f) We have a legitimate interest

How we store your personal information

Your information is securely stored on our computer.
We keep contact details for 2 years. We will then dispose your information
by deleting the information from our computers, and shredding any
paperwork.

Your data protection rights

Under data protection law, you have rights including

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at contact@wehelpathome.co.uk, 01279 322603 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at We Help At Home, contact@wehelpathome.co.uk, 01279 322603.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk